FAQ's Clients
Frequently Asked Questions from Our Customers
Services and Customer Data
How to correct the address of the consumption location?
To have the invoices sent to a different consumption location, the customer must provide us with the new address in writing, duly signed, or through the available form..
You can also use this same form to correct your consumption location if you find it incorrect.
O que é necessário fazer para efectuar a requisição do contador da água?
Residential (housing)
– Rental Contract (original and registered with the tax authorities), Deed, or Purchase/Sale Certificate;
– Meter reading (if a meter is already present on the premises);
– Tax Identification Number (copy);
– ID card;
– Contract Costs – Check the Tariff Schedule;
Non-Residential (commerce, industry, and services)
– Rental Contract (original and registered with the tax authorities), Deed, or Purchase/Sale Certificate;
– Permanent Certificate;
– Proof of the area (m²) of the premises for waste tariff calculation purposes (copy of the Property Registry, Model 1, Usage License, etc.);
– Tax Identification Number (copy);
– Meter reading (if a meter is already present on the premises);
– Contract Costs – Check the Tariff Schedule;
Construction (building construction)
– Construction License;
– Company Deed (copy), if it is a legal entity;
– ID card;
– Tax Identification Number (copy);
– Meter reading (if a meter is already present on the premises);
– Contract Costs – Check the Tariff Schedule;
– Installation Costs of the Supply Connection – Check the Tariff Schedule.
*The presence of the account holder is required, or the submission of the authorization form we provide, duly completed (the form can be obtained at AGERE's premises or through the form.). For companies, the authorization must be signed, stamped, and accompanied by a copy of the company deed.
How can I request a private unblocking? Does this service have a cost?
O serviço de desobstrução deve ser solicitado através do 253 205 000 ou pelo e-mail geral agere@agere.pt. Este serviço tem um custo de tarifário.
Billing
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What are the current tariffs?
To view the current tariffs, please refer to the following page:
How to correct the address of the consumption location?
You can also use this same form to correct your consumption location if you find it incorrect.
Who is responsible for managing the stormwater network? Who should I report issues to regarding the stormwater drainage network?
The responsibility lies with the CMB, which manages the stormwater network. Any issues related to these infrastructures should be reported to them.
Frequently Asked Questions
Contracts
Clients
S.O.S
Didn't find the answer to your question?
If your doubts persist, please feel free to contact AGERE through one of our contact methods or use the question form below.