Frequently Asked Questions

You should check the period for reporting the meter reading on your invoice, so we suggest you review the description of our invoice at the link below:

How to read my invoice?

How to check for a leak and what to do? First, close all taps and note the numbers on the meter. After a few minutes, check if the number on the reader is higher than the previously noted number. If it is, there is a water leak.

The most likely causes are:

1. A leaking tap – dripping, not closed properly, or faulty.

2. A toilet flush that lets water leak.

Confirmada a fuga, feche imediatamente o passador de segurança colocado junto ao seu contador e recorra à intervenção de um picheleiro, habilitado para a reparação da avaria. Na impossibilidade de poder proceder ao fecho daquele passador de segurança, deverá recorrer ao Contact Center, através do 253 205 000, ou dirigir-se aos nossos balcões de atendimento, que ativará uma equipa para o fecho da água no exterior.

To have the invoices sent to a different consumption location, the customer must provide us with the new address in writing, duly signed, or through the available form..

You can also use this same form to correct your consumption location if you find it incorrect.

To cancel the contract, the customer must provide the installation details, including the meter reading, and the customer's personal details, such as the Identity Card and the Taxpayer Number. If someone else is canceling the contract, the contract holder must issue a declaration allowing that person to make the request.

 

The contract cancellation can be done by letter, with a copy of the aforementioned documents and the updated water meter reading, at Balcão digitalor you can request the cancellation through the form..