Privacy Policy
AGERE – Braga's Water, Effluents, and Waste Company, EM (hereinafter referred to as “AGERE-EM”), is a company dedicated to the abstraction, treatment, and distribution of water for human consumption, the conveyance, treatment, and disposal of effluents, the collection and disposal of solid waste, as well as the cleaning and sanitation of the Braga municipality.
AGERE-EM, as part of its operations, manages the websites “www.agere.pt,” “leituras.agere.pt,” and “agendamentos.agere.pt.” AGERE-EM is committed to protecting the privacy of our website users, adopting measures it deems appropriate to ensure the accuracy, integrity, and confidentiality of personal data, as well as safeguarding all other rights of the respective data subjects. AGERE-EM operates in compliance with the General Data Protection Regulation, hereinafter referred to as GDPR.
In compliance with the principles of transparency and fairness, we reinforce our Privacy Notice, in which we describe the processing of personal data carried out in the context of accessing and using these websites by the user, in order to ensure the accuracy, integrity, and confidentiality of personal data, to comply with the GDPR, and to ensure that the processing of personal data is lawful, fair, transparent, and limited to the intended purposes.
In this regard, we will explain how your data is processed, how we protect it, and how you can exercise your rights.
Who is responsible for the processing of personal data?
The entity responsible for the processing of this data is:
Agere – Water, Effluents, and Waste Company of Braga, EM, with the unique registration number at the Commercial Registry and corporate taxpayer number 504807692, headquartered at Praça Conde Agrolongo, 115, 4700-312 Braga.
You can contact AGERE-EM regarding any matters related to this privacy notice through the following contact points:
- agere@agere.pt
- at the customer service desk at the headquarters on weekdays, from 9:00 AM to 5:00 PM.
When, how, and for what purposes do we collect your data:
AGERE-EM collects and processes your data for the following purposes and based on the following grounds:
Marketing
With the user's consent (when required), AGERE-EM uses the customer's personal data to provide information about goods and services (e.g., information about services, marketing communications, or campaigns). This may be done through email, advertisements, SMS, phone calls, and postal mail, as permitted by applicable law. Some of AGERE-EM's campaigns are conducted on third-party websites and/or social media. The use of the customer's personal data for this purpose is voluntary, meaning the user can object or withdraw their consent at any time.
The legal grounds for processing:
- Customer's consent.
- Legitimate interests of AGERE-EM.
Redes sociais
AGERE-EM uses the customer's personal data when they interact with third-party social media tools, such as the "Like" functions, to serve the customer with advertisements and interact with them through third-party social media platforms. You can learn more about how these tools work, which customer profile data AGERE-EM obtains, and choose to deny consent by reviewing the privacy policies of the relevant social media platforms.
The legal grounds for processing:
- Customer's consent.
- AGERE-EM's legitimate interests in determining which services it offers may be of interest to the customers.
Access to online services (digital counter)
Based on the contractual relationship and voluntarily, the customer can subscribe to the digital counter by providing the necessary data for their registration.
The legal grounds for processing:
- Contractual execution.
Access to online forms:
Without the need to subscribe to the digital counter, the customer or resident can contact AGERE-EM or use a range of available services, always providing their personal data when necessary, so that AGERE-EM can properly follow up on the request.
The legal grounds for processing:
- Contractual execution.
Partner companies using personal data for their own marketing purposes:
AGERE-EM does not license or sell the customer's personal data to third-party companies for their own marketing purposes, except in situations where the customer has given consent. The identity of these third parties will be disclosed when the customer's authorization is requested.
What personal data do we collect:
AGERE-EM collects and processes the personal data provided by the user and necessary for the provision of services. We may also collect some data through the use of cookies.
The data we collect depends on the context of your interactions with AGERE-EM and may include the following:
- Name and Surname;
- Tax identification number;
- Address;
- Contract Number;
- Installation number;
- Email;
- Phone Contact;
How we use personal data:
AGERE-EM uses the personal data collected to manage its activities and provide services. The data is also used to improve and personalize your experience.
We may also use the data to communicate with you, for example, to inform you about your secure area, security updates, and information about the services provided, or to conduct satisfaction surveys.
How long do we retain your personal data:
Personal data is retained only for the period strictly necessary to:
- The provision of the service;
- The fulfillment of the legal obligations to which AGERE-EM is subject;
- The pursuit of the purposes for which the data was collected or processed as identified above;
- To allow the exercise of the rights of the data subjects (Customers and Users) and the fulfillment of the corresponding obligations.
After this period, the personal data is deleted by AGERE-EM.
What are your rights:
The user has the right to request from AGERE-EM, through a written request sent to the email address dpo@agere.pt.
Access, under the terms and conditions legally provided, to the personal data concerning them that is being processed.
The correction or updating of inaccurate or outdated personal data concerning them; the processing of missing personal data when it is incomplete.
The deletion, in cases specifically provided by law, of personal data concerning them.
The restriction, when the conditions provided by law are met, of the processing of personal data concerning them.
And also, to withdraw the consent given, when the data processing is based solely on consent.
To object to the processing based on reasons related to their particular situation, when the data processing is based on the legitimate interest of the data controller or a third party.
The user may also request more detailed information from the appointed Data Protection Officer, particularly regarding the purposes, legal grounds, and retention periods, and may also submit complaints about how their personal data is processed, without prejudice to their right to do so with the Competent Authority.
Como poderá aceder, retificar ou opor-se ao tratamento dos seus dados pessoais
Nos termos do Regulamento Geral da Proteção de dados, é garantido ao titular dos dados o direito de acesso, atualização, retificação ou eliminação dos seus dados pessoais, bem como o direito de portabilidade, limitação e oposição ao tratamento dos mesmos, a qualquer momento através do seguinte endereço de email:
O utilizador também tem o direito de apresentar uma reclamação à Comissão Nacional de Proteção de Dados, se entender que os seus direitos sobre os seus dados pessoais foram infringidos.
Adicionalmente, a AGERE-EM tem um Encarregado para a Proteção dos Dados Pessoais (EPD) que tem a função de controlar a conformidade da presente política com o Regulamento Geral sobre a Proteção de Dados. Pode contactar o Encarregado para a Proteção dos Dados Pessoais (EPD) da AGERE-EM sobre qualquer questão relacionada com a presente política de privacidade, através do e-mail dpo@agere.pt indicando como assunto “Tratamento de dados pessoais”.
Personal Data Security:
AGERE-EM is committed to implementing appropriate technical and organizational measures to protect its Customers' personal data against accidental or unlawful destruction, accidental loss, alteration, dissemination, or unauthorized access. An adequate level of security is considered in relation to the risks that the processing presents, taking into account the nature of the data to be protected.
In accordance with the law, AGERE-EM has adopted the necessary measures to ensure that the data provided is protected against access or use by unauthorized third parties.
AGERE-EM is committed to ensuring the privacy of Users/Customers.
AGERE-EM does not sell or rent any personal data provided by Users/Customers to third parties.
Under what circumstances is data shared with other entities (third parties and subcontractors):
In the scope of its activities, AGERE-EM may engage third parties to provide certain services. Sometimes, the provision of these services involves access to personal data of our Customers by these entities. When this occurs, AGERE-EM takes appropriate measures to ensure that the entities accessing the data are reputable and offer the highest guarantees in this regard, which will be properly established and safeguarded in a contract to be signed between AGERE-EM and the third-party entity/entities.
Thus, any entity subcontracted by AGERE-EM will process the personal data of our Customers on behalf of AGERE-EM, with the obligation to adopt the necessary technical and organizational measures to protect personal data against accidental or unlawful destruction, accidental loss, alteration, dissemination, unauthorized access, and against any other form of unlawful processing.
In any case, AGERE-EM remains responsible for the personal data provided to us.
How we use "Cookies":
To learn more about cookies and how AGERE-EM uses them on its website, please refer to our Cookie Privacy Notice.
How you can become aware of any changes to the Privacy Notice:
AGERE-EM reserves the right to make adjustments or changes to this Privacy Notice at any time, and such changes will be properly advertised on the AGERE-EM website.